Privacy policy



1. Introduction

Transformational Change Institute (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 2020 (New Zealand).

2. Information We Collect

We may collect personal information including, but not limited to:

Your name

Email address

Organisation and role (where provided)

Contact details

Payment and billing information (processed securely via third-party providers)

Course registration and participation details

Communications with us (emails, forms, enquiries)

We only collect information that is reasonably necessary for providing our services.

3. How We Collect Information

Personal information may be collected when you:

Register for a certification or course

Make a payment or enquiry

Subscribe to updates or communications

Participate in online learning platforms or sessions

Communicate with us directly

4. Use of Personal Information

We use your personal information to:

Process registrations and payments

Deliver certifications, courses, and learning materials

Communicate important course-related information

Provide support and respond to enquiries

Meet legal, regulatory, and reporting obligations

Improve our services and learning experience

We do not sell or rent personal information to third parties.

5. Payment Information

Payments are processed securely through trusted third-party payment providers (such as Stripe).

We do not store credit card or full payment details on our systems.

6. Storage and Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, or disclosure.

Information is stored securely using reputable platforms and systems appropriate to the nature of the information.

7. Sharing of Information

We may share personal information with:

Trusted service providers who support delivery of our services (e.g. learning platforms, payment processors)

Legal or regulatory authorities where required by law

All third parties are required to handle personal information in a manner consistent with this Privacy Policy.

8. Access and Correction

You have the right to:

Request access to the personal information we hold about you

Request correction of any inaccurate or incomplete information

Requests can be made by contacting us using the details below.

9. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and business requirements.

10. Cookies and Website Use

Our website may use cookies or similar technologies to improve functionality and user experience. You can choose to disable cookies through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

Continued use of our services indicates acceptance of any updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Transformational Change Institute
info@transformationalchangeinstitute.com

Optional short checkout / footer line (recommended)

You can use this anywhere space is tight:

Your personal information is handled in accordance with the Transformational Change Institute Privacy Policy.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:
"Account": means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the Web Site;
"Content": means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
"Cookie": means a small text file placed on your computer by Transformational Change Institute Ltd when you visit certain parts of this Web Site. This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site.
"Data": means collectively all information that you submit to the Web Site. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;
" Transformational Change Institute": means Transformational Change Institute, ADDRESS;
"Service": means collectively any online facilities, tools, services or information that Transformational Change Institute makes available through the Web Site either now or in the future;
"System": means any online communications infrastructure that Transformational Change Institute makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
"User" / "Users": means any third party that accesses the Web Site and is not employed by Transformational Change Institute and acting in the course of their employment; and
"Website": means the website that you are currently using (www.transformationalchangeinstitute.com) and any sub-domains of this site (e.g. subdomain.yourschool.com) unless expressly excluded by their own terms and conditions.

2. Data Collected

Without limitation, any of the following Data may be collected:
  • 2.1 name;
  • 2.2 date of birth;
  • 2.3 job title & profession;
  • 2.4 contact information such as email addresses and telephone numbers;
  • 2.5 demographic information such as post code, preferences and interests;
  • 2.6 financial information such as credit / debit card numbers;
  • 2.7 IP address (automatically collected);
  • 2.8 web browser type and version (automatically collected);
  • 2.9 operating system (automatically collected);
  • 2.10 a list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected); and
  • 2.11 Cookie information (see Clause 10 below).

3. Our Use of Data

  • 3.1 Any personal Data you submit will be retained by Transformational Change Institute for as long as you use the Services and Systems provided on the Web Site. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to one year.
  • 3.2 Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties. This includes our affiliates and / or other companies within our group.
  • 3.3 All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security, see Clause 9 below.
  • 3.4 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site. Specifically, Data may be used by us for the following reasons:
  • 3.4.1 internal record keeping;
  • 3.4.2 improvement of our products / services;
  • 3.4.3 transmission by email of promotional materials that may be of interest to you;
  • 3.4.4 contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Web Site.

4. Third Party Web Sites and Services

Transformational Change Institute may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do not have access to certain personal Data provided by Users of this Web Site. Any Data used by such parties is used only to the extent required by them to perform the services that Transformational Change Institute requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.

5. Changes of Business Ownership and Control

  • 5.1 Transformational Change Institute may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.
  • 5.2 In the event that any Data submitted by Users will be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your Data deleted or withheld from the new owner or controller.

6. Controlling Access to your Data

  • 6.1 Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
  • 6.1.1 use of Data for direct marketing purposes; and
  • 6.1.2 sharing Data with third parties.

7. Your Right to Withhold Information

  • 7.1 You may access certain areas of the Web Site without providing any Data at all. However, to use all Services and Systems available on the Web Site you may be required to submit Account information or other Data.
  • 7.2 You may restrict your internet browser’s use of Cookies. For more information see Clause 10 below.

8. Accessing your own Data

  • 8.1 You may access your Account at any time to view or amend the Data. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.
  • 8.2 You have the right to ask for a copy of your personal Data on payment of a small fee.

9. Security

Data security is of great importance to Transformational Change Institute and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.

10. Changes to this Policy

Transformational Change Institute reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.

11. Contacting Us

If there are any questions regarding this privacy policy you may contact us at info@transformationchangeinstitute.com
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